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Shipping & FAQs

HIGHCLUB INFORMATION

Based out of our offices in the Gastown area of Downtown Vancouver (home to the world’s largest cannabis farmer’s market, 4/20 Vancouver), we’re more than just an Online Dispensary in Canada, we’re a technology platform that connects the finest licensed growers in BC & the rest of Canada, to offer our members absolute confidence, convenience, and safety when buying weed online in Canada, with the option of using our innovative Subscription-Based model, Crowdsourced Data & Reviews, and Automatic Quick & Discreet Shipping right to your doorstep, on your schedule.

Legal Notice: HighClub is solely a technology platform that connects licensed medical marijuana producers based in British Columbia and other areas in Canada to people who buy medical marijuana in Canada. We process orders on behalf of these vendors on our platforms who fulfill the orders of each HighBox as per the terms on our platforms. 

A HighClub membership allows you to subscribe to automated deliveries of a box of Marijuana strains of your choice, on your preferred schedule.

You can choose any number of strains for your plan, and select your preferred amount of each on your desired schedule, either weekly or monthly.

Once you’re subscribed, you’ll receive your weed in our HighBox package, which includes your selected cannabis strains and includes a new extra goodie along with your marijuana for you to enjoy.

Alternatively, you can shop our online store just like any other online dispensary in Canada and buy our high-quality cannabis products on a single-order basis as well.

A HighBox is the box that you will receive on each delivery during your membership that contains your orders as chosen online on the HighClub platform. Your HighBox will contain the cannabis products you’ve chosen and will include a new surprise on each delivery, including, but not limited to: special rolling papers, different types of edibles, and clothing.

There are no returns permitted. All sales are final.

If the return is due to an error on our part, such as the incorrect product being shipped, you must report it either by email at help@highclub.ca, by using our live chat feature on the bottom right corner of the page, or by calling our toll-free number during business hours at 1-844-359-9333.

Yes, of course! We are committed to providing our members with the most convenient & pleasant available anywhere.

To cancel or change any of your subscriptions, simply log in to your account on our website and visit ‘My Account’ Dashboard to access your account and manage your subscriptions.

We make it even easier by allowing you to simply email us at help@highclub.ca and let us know your account’s email address, and what you would like done on your account. We’ll make the changes for you and send you confirmation by email – we’re really focused on making the HighClub experience the best it can be!

Our large (and growing) selection of medical marijuana includes what we call ‘Canada’s Finest Cannabis’, which is the finest, hand-selected strains available from our network of the top licensed medical marijuana producers based in Canada, including award-winning, artisan, hand-trimmed cannabis flowers.

Our comprehensive Quality Assurance and Control program ensures that all our products are rigorously tested by an independent, third-party laboratory for cannabinoid potency and a variety of microbial & chemical contaminants including mold, bacteria, and heavy metals.

Enjoy a new gift along with each HighBox package you receive during your subscription period.

The extra goodies include smoking supplies and accessories such as special rolling papers, different types of edibles, and much more!

For every dollar spent, you receive 1 HighClub Reward Points. 

Every 100 points you earn is worth $2, which you can be applied as a credit towards future orders.

The HighClub Partner Program at HighClub allows you to SAVE BIG from your friend’s cannabis habits!

When a friend you refer through your affiliate link subscribes to a HighBox Plan, you earn 5% as cash or towards store credit, of each order delivered to your referral.

Your 5% payout will last the lifetime of that referral’s membership with HighClub.

You’ll also receive a $10 store credit towards your next order when your referral first subscribes to HighClub.

If your referral makes a single-time purchase on our Online Dispensary, you'll earn 5% as cash or towards store credit for their order. 

SHIPPING INFORMATION

Our order cut-off time is 2PM Pacific Standard Time daily. If we receive your payment before 2PM on a business day, in almost all cases, your order will be shipped out the same day. Please note: Due to volume or other circumstances out of our control, it could be delayed up to one business day.

Our Standard Shipping on all orders will take approx. 1-3 days in Canada after order processing using Canada Post XpressPost shipping at no additional charge to you.

We will ship every 7 days on weekly subscriptions, and on the same day of each month for monthly subscriptions.

We also offer UPS Overnight shipping for an additional $75.

HighClub offers the lowest flat rate in the industry. We offer one flat shipping fee of $12.95 for our standard shipping option, regardless of the amount or number of subscriptions in each delivery.

We offer UPS Overnight shipping as well for an additional $75.

We require a signature for every delivery. If you would like to request no signature on delivery or any other important delivery notes, please enter the notes when checking out your subscription order.

Please contact us right away either by:

  • Email at help@highclub.ca
  • Live Chat on the bottom right corner of this page
  • Phone Toll-Free at 1-888-993-3304

If we are out of stock of a certain product ordered, we reserve the right to ship a similar product of equal or greater value, such as a similar strain or different flavour, unless an order note expresses otherwise.